Frequently Asked Questions

Domestic Orders

  • Standard shipping within the continental US is free on any order above $50 (not including promotions). Your order must total $50 before tax is applied and after any discounts are applied.

  • Due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for your patience. If you have any questions or concerns, please contact us at “EMAIL” and we'll get back to you as soon as possible.

    We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the following business day (Monday through Friday, not including holidays).

    Once shipped, you’ll receive an email from “EMAIL” with tracking information within 24 hours. Please note, it can take up to 48 hours for your tracking information to update.

    OASIS 7 ships from the “WHERE” USA.

  • Our standard shipping method is FedEx SmartPost, which usually arrives within 5-8 business days. We also offer FedEx Express (3-4 business days), and FedEx 2nd Day Air.

  • Domestic sales tax will be applied to all orders shipping to New York, New Jersey, and California.

  • Glow Recipe Skincare can be found at the following retailers:

International Shipping

  • Absolutely! OASIS 7 ships to the following countries:

    Canada, The Philippines, Poland, Switzerland, Ireland, Israel, Belgium, Croatia, Denmark,Greece, Hungary, Iceland, Luxembourg, Finland, Slovenia, Norway, Portugal, Spain, France, Germany, Sweden, Indonesia, Vietnam, Malaysia, Hong Kong, and Singapore.

    We hope to add more countries to this list as we continue to expand!

    All international sales are considered final.

  • All international orders are shipped with DHL International Standard. This service includes a DHL tracking number. Please note this tracking number may not provide updates once leaving the USA.

    International shipping takes between 10-15 business days. We do not offer express international shipping at this time.

    Shipping Fees:

    $14: Austria, Norway, Portugal, Spain, France, Germany, Sweden, Croatia, Iceland, Hungary, Greece, Belgium, Ireland, Israel, Switzerland

    $25: Denmark, Finland, Luxembourg, Poland, Slovenia

    $23: Malaysia, Japan, Hong Kong, Singapore, Vietnam, Thailand, The Philipines

  • Your package may be subject to customs fees calculated by, and paid to your local government. OASIS 7 is not responsible for customs fees or duty taxes.

  • OASIS 7 is legally required to declare the actual value and contents of each package shipped internationally.

  • Glow Recipe Skincare can be found at the following retailers:

Cancellations, Returns, Incorrect Shipments

  • OASIS 7 cannot alter an order once it has been placed. This includes adding or removing any items in the order, or changing the shipping method.

    If you need to update your address or cancel an order, email “EMAIL”. Our customer service team will do their best to stop the order, however, this is not guaranteed.

  • Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Glow Recipe allows 30 day returns for all product except for those listed below.* . Please note that the original shipping costs cannot be refunded.

    To start a return, please click here.

    We do not accept returns or exchanges on international orders and shipments, including packages that are shipped to Canada.

    *Please note that single-use products are eligible for return only if it is unused and in its original packaging. Any Starter Kits, Merch, Box Sets, Routine Kits or Mystery Boxes are final sale and ineligible for return.

  • If your OASIS 7 package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at “EMAIL”. Please include photos of your packing slip and any damage.

  • Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of a open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.

Promotional Codes, Gift Cards, Payment Methods

  • OASIS 7 offers all first-time buyers 10% off their first order when you sign up for our mailing list located at the bottom of our website. You’ll be emailed a confirmation link from “EMAIL” to click, resulting in a 10% off code emailed to you within 48 hours. Make sure to check your spam/junk folders! Sign up to our mailing list located at the bottom of our website, to receive exclusive promotions and discounts!

    *Please note, discount codes cannot be applied to bundles, kits, or boxed sets.

  • OASIS 7 is happy to offer e-gift cards. that you can purchase and email to the recipient of your choice. Gift cards are sent electronically and are not physical items. Discount codes cannot be used towards the purchase of an e-gift card.

    OASIS 7 does not offer gift wrapping at this time. However, every domestic order is shipped with a gift receipt, which does not reveal any pricing or payment information.

  • OASIS 7 accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal, Amazon Pay, and Afterpay

  • First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code into the grey box marked ‘Gift Card or Discount Code’, and click ‘apply’.

    One discount code may be used per order.

  • New products are excluded from all discounts with the exception of OASIS 7 discounts for up to (1) month after the product launch date. Exclusions may vary depending on the specific promotion or event, but you will always be able to find exclusions listed in the promotion fine print in our emails and other marketing material.

Navigating Oasis.co.kr

  • You can find products by keyword or ingredient using the search icon at the top right corner of each page.

    You can also browse by skincare concern and product type, using the links in the header at the top of each page.

  • Under each product description are key ingredients, usage, FAQ, and more.

  • All products able to be added to your shopping cart are in-stock and ready to ship unless it is a ‘PRE-ORDER’ item.

    Any ‘PRE-ORDER’ items will be noted as such in the description. You can sign up to be notified when an out of stock item is replenished by clicking ‘Email When Available’ in the description.

    Glow Recipe allows the purchase of up to six of any one item per order.

Sustainability of OASIS 7

  • OASIS 7 Skincare is paraben free! We check to make sure there are no nasty chemicals or any ingredients that are likely to cause skin irritation or allergies.

  • OASIS 7 Skincare is mineral oil free! OASIS 7 skincare does not use mineral oil that might clog up pores that leads to acne.

  • OASIS 7 Skincare is phthalates free! We stay away from phthalates that can cause adverse health effects!

  • OASIS 7 Skincare is sulfates free!

    Our skincare are sulfates free that is safe for irritation or sensitivity skin.

  • OASIS 7 Skincare is certificated cruelty-free! We do not test our formulas on animals.